COOKIE POLICY
South Africa – POPIA
Last updated: 9 May 2026
- Who we are
This website is operated by TechWave247 (Pty) Ltd, trading as TechWave247 (“we”, “us”, “our”).
Website: https://techwave247.co.za
Email: [email protected]
Business address: [insert full business address]
Telephone: [insert telephone number, if used for customer/privacy queries]
For purposes of the Protection of Personal Information Act, 2013 (“POPIA”), we are the responsible party for personal information processed through this website.
Privacy / Information Officer contact:
Email: [email protected]
Subject line: Privacy Request / POPIA Request
- What this Cookie Policy covers
This Cookie Policy explains how we use cookies and similar technologies on our website. Similar technologies may include pixels, tags, scripts, local storage, session storage, device identifiers, browser identifiers, and tracking URLs.
These technologies may collect or process information such as your device information, browser type, IP address, pages visited, cart activity, checkout activity, referral source, advertising click identifiers, and website usage information.
- What cookies are
Cookies are small text files placed on your device when you visit a website. They help the website function, remember your preferences, keep your cart active, secure login sessions, measure website performance, and, where you consent, support advertising or marketing measurement.
- Legal basis and consent
Some cookies are strictly necessary for the website to work properly. These include cookies needed for security, login, cart, checkout, order processing, fraud prevention, load balancing, and core WooCommerce/WordPress functionality. These cookies cannot be switched off through our cookie settings because the website and online store cannot function properly without them.
Optional cookies, including analytics, preference, and marketing cookies, will only be used where we have a lawful basis under POPIA. Where we rely on consent, you may give, refuse, change, or withdraw that consent at any time.
Withdrawing consent does not affect the lawfulness of processing that occurred before withdrawal.
- Cookie categories we use
5.1 Necessary cookies – always active
These cookies are required for the website and online store to function. They may be used for:
- WordPress login/session handling
- WooCommerce cart and checkout functionality
- account access
- order processing
- website security
- fraud prevention
- bot protection
- load balancing
- cookie consent storage
- preventing repeated security challenges
Examples may include WordPress cookies, WooCommerce session/cart cookies, Cloudflare security cookies, and cookies used to remember your cookie preferences.
5.2 Preference cookies – optional
These cookies remember choices you make on the website, such as display preferences, interface settings, or saved user preferences.
If disabled, some convenience features may not work as expected, but the core store should still function.
5.3 Analytics/statistics cookies – optional
These cookies help us understand how visitors use the website. They may collect information such as pages visited, traffic source, device/browser type, time spent on pages, errors, and general usage patterns.
We use this information to improve website performance, product discovery, customer experience, and technical reliability.
Analytics services may include Google Analytics or similar analytics tools, depending on what is enabled on the website.
5.4 Marketing and advertising cookies – optional
These cookies and pixels may be used to measure advertising performance, build audiences, show relevant adverts, limit advert frequency, and understand whether visitors interact with our adverts or products.
Marketing services may include Google Ads, Meta/Facebook/Instagram, Pinterest, and other advertising or social-media platforms, depending on what is enabled on the website.
Marketing cookies will not be used for personalised advertising unless the required consent has been given.
- Third-party services
Some cookies or similar technologies may be placed or read by third-party service providers. These providers may process information according to their own privacy policies and contractual obligations.
Third-party services we may use include:
- WordPress and WooCommerce for website and online-store functionality
- Cloudflare for website security, performance, bot protection, and traffic management
- Google services such as Google Analytics, Google Ads, Google Tag Manager, Google Merchant Center, or Google Listings integrations
- Meta services such as Facebook/Instagram Pixel or advertising tools
- Pinterest and other social-media or advertising platforms
- payment gateway providers
- courier, shipping, and fulfilment providers
- email and newsletter providers
- website security, performance, and diagnostic tools
The exact services used may change as we update our website, security, analytics, advertising, and ecommerce systems.
- International transfers
Some of our service providers may process or store personal information outside South Africa. Where this happens, we will take reasonably practicable steps to ensure that the transfer is permitted under POPIA, including where the recipient is subject to appropriate safeguards, where the transfer is necessary for the performance of a contract, where consent has been provided, or where another lawful basis applies.
- Managing your cookie preferences
You can manage your cookie preferences at any time by:
- clicking the “Cookie Settings” button on the website; or
- going to “My Account” → “Cookie Consent” if you are logged in and the feature is available.
You can accept or reject optional cookie categories. Necessary cookies cannot be disabled through our cookie settings because they are required for the website, cart, checkout, security, and account functions.
You can also manage or delete cookies through your browser settings. Blocking all cookies may cause parts of the website, cart, checkout, login, or account area to stop working correctly.
- Consent records
Where we rely on consent, we may keep a record of your consent choices. This may include the cookie categories accepted or rejected, the date and time of the choice, the consent version, browser/device information, and, if you are logged in, your account identifier.
We keep these records to demonstrate consent, support compliance, and avoid asking you for the same choice repeatedly.
- Retention
Cookie retention periods vary depending on the cookie type and service provider.
Session cookies usually expire when you close your browser.
Persistent cookies remain for a defined period or until you delete them.
Consent preference records may be retained for as long as reasonably necessary to demonstrate compliance, maintain your preferences, or meet legal obligations.
- Your rights under POPIA
Subject to POPIA and applicable law, you may have the right to:
- request confirmation of whether we hold personal information about you;
- request access to personal information we hold about you;
- request correction or deletion of personal information where legally applicable;
- object to certain processing of your personal information;
- withdraw consent where processing is based on consent;
- request that we stop direct marketing to you; and
- lodge a complaint with the Information Regulator.
Information Regulator (South Africa)
Website: https://inforegulator.org.za
Email: [email protected]
Telephone: 010 023 5200
Toll-free: 0800 017 160
- Direct marketing
Where we use your information for direct marketing, we will do so in accordance with POPIA. You may opt out of marketing communications at any time by using the unsubscribe link, opt-out method, or by contacting us directly.
Transactional messages relating to your account, order, payment, delivery, security, support request, or legal notices are not treated as optional marketing messages and may still be sent where necessary.
- Changes to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our website, plugins, ecommerce systems, advertising tools, analytics tools, legal requirements, or business operations.
The “Last updated” date above shows the effective date of the latest version.
