Last updated: 15 May 2026
Introduction
TechWave247 (Pty) Ltd, trading as TechWave247 (“TechWave247”, “we”, “us”, “our”), respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (“POPIA”) and other applicable South African laws.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you use our website, purchase products from us, create an account, contact us, request a quote, subscribe to marketing, use promotions, or otherwise communicate with us.
Website: https://techwave247new1130.live-website.com/
Email: [email protected]
Telephone / WhatsApp: 0604036413
Business address: 18 Stoneridge Drive, 178 Aloe Ridge 2, Greenstone Hill, 1609
For POPIA purposes, TechWave247 is the “responsible party” for personal information processed through our website and related ecommerce services.
Privacy and Information Officer contact
For privacy, POPIA, access, correction, deletion, objection, or consent-withdrawal requests, contact us at:
Email: [email protected]
Subject line: Privacy Request / POPIA Request
Personal information we collect
We may collect and process the following personal information:
- full name and surname;
- email address;
- phone number, including WhatsApp number where provided;
- billing address;
- delivery address;
- account registration details;
- order details;
- quote request details;
- product purchase history;
- cart, checkout, wishlist, and product interaction information;
- payment status and transaction references;
- refund, return, warranty, and support information;
- communication history with us by email, WhatsApp, website forms, phone, social media, or other channels;
- newsletter, marketing, promotion, and communication preferences;
- coupon, discount, promotion, and campaign interaction information;
- review, enquiry, and form-submission information;
- cookie consent preferences;
- IP address;
- device, browser, and website usage information;
- security, fraud-prevention, and technical log information;
- any other information you voluntarily provide to us.
We do not intentionally collect more personal information than is reasonably necessary for the purposes explained in this Privacy Policy.
Payment information
Payments are processed through third-party payment providers. We do not store full card numbers, full payment-card authentication details, card PINs, or banking passwords on our website.
We may receive and store limited payment-related information, such as payment status, transaction reference numbers, order totals, payment method indicators, fraud-prevention results, and payment gateway response data where applicable.
How we collect personal information
We collect personal information when you:
- visit or use our website;
- place an order on our website;
- create or use a customer account;
- add products to your cart or wishlist;
- complete checkout;
- make payment or attempt payment;
- request a quote;
- contact us by email, WhatsApp, phone, contact form, or social media;
- request customer support;
- request a refund, return, warranty assessment, or complaint resolution;
- subscribe to newsletters, promotions, or marketing;
- use a coupon, discount, promotion, or special offer;
- submit a review, enquiry, or form;
- interact with our website through cookies, analytics, pixels, logs, or similar technologies;
- interact with our adverts, social media pages, product listings, or third-party platform listings.
Why we use your personal information
We use your personal information for the following purposes:
- to operate and secure our website;
- to process and fulfil orders;
- to create and manage your customer account;
- to confirm payments;
- to arrange delivery and courier services;
- to provide invoices, order confirmations, delivery updates, and customer notices;
- to process quotes and quote-related communication;
- to manage carts, checkout, wishlists, and customer account features;
- to handle refunds, returns, warranties, complaints, and support requests;
- to communicate with you about your orders, quotes, enquiries, or support requests;
- to provide support through email, WhatsApp, phone, website forms, or other support channels;
- to administer promotions, discounts, coupons, giveaways, competitions, and marketing campaigns where applicable;
- to verify eligibility for promotions, coupons, discounts, and campaign benefits;
- to prevent promotion abuse, fraud, spam, unauthorised access, chargeback abuse, and misuse of our website;
- to improve our website, products, services, pricing, stock handling, and customer experience;
- to send newsletters or promotional messages where legally permitted;
- to measure website performance, advertising performance, and customer engagement where permitted;
- to comply with tax, accounting, ecommerce, consumer-protection, privacy, and other legal obligations;
- to keep records required by law;
- to protect our rights, property, customers, website, and business operations.
Lawful basis for processing
We process personal information where one or more lawful bases apply, including:
- you have consented to the processing;
- processing is necessary to perform a contract with you, such as processing your order, quote, payment, delivery, refund, return, warranty claim, or support request;
- processing is necessary to comply with legal obligations;
- processing protects a legitimate interest of TechWave247, a customer, or a third party, provided that the processing is lawful and reasonable;
- processing is necessary for proper website security, fraud prevention, abuse detection, support, and business administration.
Where we rely on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect processing that was lawful before withdrawal.
Orders, accounts, carts, and wishlists
When you use our ecommerce features, we may process information relating to your account, cart, checkout session, wishlist, orders, quotes, payments, refunds, returns, warranties, and support history.
This information is used to provide the website features you requested, process your transactions, maintain accurate customer records, prevent abuse, and support customer service.
If you are logged into an account, certain ecommerce information may be linked to your customer profile. If you are not logged in, some information may still be stored temporarily through cookies, sessions, browser storage, or server logs so that the website, cart, checkout, and security features work properly.
Promotions, coupons, discounts, and marketing campaigns
If you participate in a promotion, use a coupon, claim a discount, enter a giveaway, respond to a marketing campaign, or interact with a promotional offer, we may process personal information necessary to administer that campaign.
This may include your name, email address, phone number, account details, order details, coupon usage, campaign interaction data, eligibility information, delivery details, prize or benefit fulfilment details, and communication preferences.
We use this information to:
- administer the promotion or campaign;
- verify eligibility;
- apply discounts, coupons, or promotional benefits;
- prevent fraud, misuse, duplicate claims, or coupon abuse;
- communicate campaign-related information;
- deliver prizes, gifts, or promotional benefits where applicable;
- keep records required by law or for dispute resolution.
Promotional campaigns may also be subject to separate promotional terms, competition rules, or campaign-specific conditions.
WhatsApp communication
If you provide your phone number or contact us by WhatsApp, you consent to us using WhatsApp to communicate with you about:
- orders;
- quotes;
- delivery updates;
- payment or checkout issues;
- product availability;
- customer support;
- returns, refunds, or warranty queries;
- service-related updates.
We do not use WhatsApp for spam. We will not send optional marketing messages by WhatsApp unless legally permitted and, where required, you have consented.
You may ask us to stop using WhatsApp for optional communication by contacting us or replying with a clear instruction such as “Stop WhatsApp messages”.
Transactional and service-related messages about active orders, payments, deliveries, support issues, account security, or legal notices may still be sent where necessary.
Marketing communication
We may send marketing messages, newsletters, promotions, product updates, abandoned-cart reminders, back-in-stock alerts, or similar communications where you have consented or where we are legally permitted to do so.
Direct marketing by electronic communication may include email, SMS, WhatsApp, or similar electronic channels, depending on the communication method you provided and the consent or lawful basis that applies.
Where required by law, we will request your consent before sending direct marketing. In some cases, we may send marketing about similar products or services to existing customers where legally permitted, provided that you are given a clear opportunity to opt out.
You can opt out of marketing at any time by:
- using the unsubscribe link in an email;
- changing your account or newsletter preferences, where available;
- contacting us at [email protected];
- asking us to stop marketing communication.
Opting out of marketing does not stop transactional or service-related messages related to orders, payments, delivery, account security, support, refunds, returns, warranties, or legal notices.
Cookies and tracking technologies
Our website uses cookies and similar technologies, including pixels, tags, scripts, local storage, session storage, analytics tools, advertising tools, and security tools.
These technologies may be used for:
- website functionality;
- cart and checkout functionality;
- account login and security;
- fraud prevention;
- bot protection;
- remembering cookie preferences;
- analytics and website improvement;
- advertising measurement;
- conversion tracking;
- remarketing or personalised advertising, where permitted;
- product recommendations, campaign measurement, and ecommerce reporting where enabled.
Necessary cookies are required for the website, cart, checkout, account, security, and ecommerce functions to work properly.
Optional cookies, including analytics and marketing cookies, are controlled through our cookie consent system where required.
You can manage your cookie preferences through the “Cookie Settings” option on the website or through the cookie consent tools available in your account, where applicable.
For more detail, please read our Cookie Policy.
Third-party service providers
We may share personal information with trusted third-party service providers where necessary for our business and ecommerce operations.
These may include:
- payment processors;
- banks and payment gateways;
- courier, shipping, and fulfilment providers, including BobGo and courier partners;
- website hosting providers;
- WordPress and WooCommerce-related service providers;
- website security and performance providers, including Cloudflare;
- analytics providers, such as Google Analytics where enabled;
- advertising platforms, such as Google Ads, Meta/Facebook/Instagram, Pinterest, TikTok, X/Twitter, and similar platforms where enabled;
- email, newsletter, and communication providers;
- WhatsApp, SMS, and customer communication tools where enabled;
- accounting, tax, legal, or compliance service providers;
- fraud-prevention, spam-prevention, and security tools;
- IT support, development, and maintenance providers;
- product feed, marketplace, merchant, or catalogue integration providers where enabled.
We require service providers to process personal information only where necessary for the relevant service and in accordance with applicable privacy and data-protection requirements.
Google, Meta, social media, and advertising platforms
Where enabled, our website may use Google, Meta, Pinterest, TikTok, X/Twitter, or other advertising and analytics platforms to measure website activity, track conversions, improve adverts, create audiences, and understand customer engagement.
These platforms may process identifiers such as cookies, device information, IP address, browser information, page activity, product interactions, cart activity, checkout activity, purchase activity, advertising click data, and conversion information.
Optional advertising and analytics tools should only operate according to your consent choices where consent is required.
These third-party platforms may also process personal information as independent responsible parties under their own privacy policies. You should review the privacy settings and privacy policies of those platforms if you use them.
Product feeds, merchant services, and reviews
Where enabled, we may share product, order, review, delivery, or limited customer information with product feed services, merchant platforms, advertising platforms, review tools, or shopping platforms to support ecommerce operations, advertising, product listings, customer reviews, delivery tracking, and store-rating features.
The information shared will depend on the specific service used and may include order reference information, product identifiers, delivery country, estimated delivery date, customer email address, review invitation data, or conversion data where permitted and required for that service.
Cross-border transfers
Some of our service providers may process, host, or store personal information outside South Africa.
Where personal information is transferred outside South Africa, we will take reasonably practicable steps to ensure that the transfer is lawful under POPIA. This may include relying on appropriate contractual safeguards, adequate protection by the recipient, your consent, contract necessity, or another lawful basis allowed by POPIA.
Security
We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, disclosure, alteration, or destruction.
These measures may include:
- secure website connections;
- access controls;
- account authentication;
- hosting security;
- security monitoring;
- bot and firewall protection;
- limited staff or service-provider access;
- backups and technical maintenance;
- fraud-prevention and abuse-detection measures;
- plugin, theme, and system maintenance where applicable.
No online system is completely secure. You are responsible for keeping your account login details confidential and for using a secure password.
Data retention
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.
Retention periods may vary depending on the type of information.
Examples:
- order, invoice, payment, VAT, and accounting records may be retained for legal, tax, and accounting purposes;
- customer account information may be retained while your account remains active or as needed for support, legal, or business purposes;
- quote records may be retained for quote management, customer support, order conversion, dispute handling, and recordkeeping;
- refund, return, warranty, and complaint records may be retained for support, legal, supplier, courier, and dispute-resolution purposes;
- support and communication records may be retained for dispute resolution, service history, and customer support;
- marketing consent records may be retained to prove consent or opt-out status;
- promotion, coupon, competition, and campaign records may be retained for campaign administration, fraud prevention, dispute resolution, legal compliance, and audit purposes;
- cookie consent records may be retained to remember and prove your consent choices;
- technical and security logs may be retained for security, fraud-prevention, debugging, and compliance purposes.
Where personal information is no longer required, we will delete it, de-identify it, or securely archive it where appropriate.
Your rights under POPIA
Subject to POPIA and applicable law, you may have the right to:
- request confirmation of whether we hold personal information about you;
- request access to personal information we hold about you;
- request correction of inaccurate, outdated, incomplete, or misleading personal information;
- request deletion or destruction of personal information where legally applicable;
- object to certain processing of your personal information;
- withdraw consent where processing is based on consent;
- object to direct marketing;
- request that we stop sending you marketing messages;
- lodge a complaint with the Information Regulator.
To exercise your rights, contact us at:
Email: [email protected]
Subject line: Privacy Request / POPIA Request
We may need to verify your identity before processing certain requests.
Information Regulator
If you believe your personal information has been processed in violation of POPIA, you may lodge a complaint with the Information Regulator of South Africa.
Information Regulator (South Africa)
Website: https://inforegulator.org.za
POPIA complaints email: [email protected]
General enquiries: [email protected]
Children’s personal information
Our website and services are not directed at children. We do not knowingly collect personal information from children without the required consent from a parent or legal guardian.
If we become aware that a child’s personal information has been collected without the required consent, we will take reasonable steps to delete or restrict that information where legally required.
Third-party links
Our website may contain links to third-party websites, platforms, payment pages, social media pages, courier tracking pages, manufacturer pages, or other external services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites or platforms. You should review their privacy policies before providing personal information to them.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, plugins, ecommerce systems, service providers, legal requirements, marketing systems, or business operations.
The “Last updated” date above shows the effective date of the latest version.
Contact us
If you have questions about this Privacy Policy or how we handle personal information, contact us at:
TechWave247 (Pty) Ltd
Website: https://techwave247new1130.live-website.com/
Email: [email protected]
Telephone / WhatsApp: 0604036413
Business address: 18 Stoneridge Drive, 178 Aloe Ridge 2, Greenstone Hill, 1609
